Frequently asked questions

• How long will it take to receive my order?

Our standard order processing time is, typically, 3-7 business days, however, due to the current effect of Covid-19, order processing time is, 5-10 business days, excluding weekends, national holidays & shipping time.

Please keep in mind that all of our products are hand formulated & made to order.

All orders placed on Friday, after 10am EST or during the weekend, are processed the following business day.

Order processing times for all orders placed during national holidays and/or our sale events, may require an additional 5-10 business days.

Once your order is ready for shipment & has been received by the postal carrier, you will receive an email confirmation with your tracking information.

Please be advised that, while we will do our best to assist you, should there be any delays or postal service issues we will not be held responsible for any packages, once they have left our facility and are with the postal carrier.

Please use this information prior to making a decision to purchase.

• If I want to Cancel/Change my Order?

Unfortunately, once an order is submitted, we will not be able to process any order changes and/or cancellations.

It is highly advised that you are 100% sure of your purchase order, as we process all order immediately.

• I entered the wrong shipping address, can you fix this?

Unfortunately, we aren’t able to modify any shipping addresses once an order has been submitted. Any order that is returned to our facility, under any circumstance, will require a re-shipping fee. No refunds will be given.

• Can I return my items for a refund?

Once you receive your order and for what ever reason you're not satisfied with the product, refunds, returns, and exchanges are not accepted, under any circumstances for sanitary purposes, so please be sure of your purchase before finalizing your order.

All sales are final.

• If I have issues with my items?

If you receive your package and the contents inside have been damaged or you’re experiencing order issues, please email us immediately with your order number, name on the order, as well as, photo/videos attached that clearly shows the damaged items to include packaging, we will assist you from there.

Once you have received your items and run into any issues, you have up to 3 days from the delivery date to contact us, so that we can resolve the problem.

Please note: Any inquiries, regarding product issues, that fall outside of the 3 day time frame, will not be valid for resolution.